299et Privacy Policy — Your Data, Our Responsibility

299et (https://299et.app) is a trusted online betting and gaming platform for players in Bangladesh. This Privacy Policy ("Policy") explains how 299et collects, stores, uses, and protects your personal information.

By using our platform, you agree to this Privacy Policy. 299et adheres to international data protection standards and is committed to safeguarding your information at all costs. We believe transparency is the foundation of trust.

299et only collects information that is genuinely necessary to provide our services. We never collect data we do not need.

Personal Identification Information

• Full name, date of birth, and nationality.
• Email address and mobile number.
• National ID card, passport, or driving license number (for KYC verification).
• Current address and city.

Financial Information

• Mobile banking account number (Mobile Banking, Nagad, Rocket).
• Transaction history — records of deposits, withdrawals, and bets.
• Account balance and bonus usage details.

Technical Information

• IP address, browser type, and operating system.
• Device ID and mobile device information.
• Time spent on the platform, pages visited, and click activity.
• Cookies and local storage data.

299et uses your information only for specific, lawful purposes. Your data is never used for anything else without your consent.

Primary Use

• Creating, managing, and verifying accounts.
• Processing deposit, withdrawal, and betting transactions.
• Customer support and complaint resolution.
• Distribution of bonuses, promotions, and rewards.
• Detecting fraud and keeping accounts secure.
• Fulfilling legal obligations (KYC, AML).

Analytical Use

• Improving platform performance and user experience.
• Creating personalized offers tailored to your preferences.
• Analyzing gaming patterns to promote responsible gaming.

299et does not generally share your personal information with third parties. However, data may be shared in the following limited circumstances:

Service Provider Partners

• Payment Processor: To process Mobile Banking, Nagad, and Rocket transactions.
• KYC Verification Services: To complete identity verification.
• Technology Partner: For platform operation and security.

Legal Obligations

• Disclosure of information in response to lawful requests from government or regulatory authorities.
• Information required by court order or legal proceedings.
• To comply with Anti-Money Laundering (AML) regulations.

299et uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

299et employs industry-leading security technology to keep your data safe. Our security measures are continuously updated and reviewed.

• 256-bit SSL Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Real-Time Firewall: Protection against cyber attacks.
• Encrypted Database: All stored data is fully encrypted.
• Regular Security Audits: Regularly audited by third-party experts.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.

You have full control over your personal data at 299et. We uphold the following rights in accordance with international data protection laws:

• Right to Access Information: You can request a copy of the information we hold about you at any time.
• Right to Correction: Contact support to update any incorrect or incomplete information.
• Right to Erasure: After account closure, you may request deletion of your data subject to applicable conditions.
• Right to Restrict Processing: You may request that your data be restricted to specific purposes only.
• Data Portability: You may request an export of your data in a structured format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

299et does not retain your data beyond what is necessary. Retention periods are determined by legal obligations and legitimate business needs.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

299et strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or process personal information from minors.

If we become aware that personal data has been inadvertently collected from a minor, we will immediately delete that data and close the associated account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated privacy team.

• Email: [email protected]
• Live Chat: Available on the platform 24/7.
• Response Time: 30 Business Days.

We take every privacy-related request seriously and work to resolve it as quickly as possible.